Responsibilities:

• Provide support and advice to clients on the Google Workspace (formerly G Suite) platform
• Adhere to service level agreements dealing with enquiries in a professional and timely manner
• Contribute to the continual improvement of service and regular reporting
• Work alongside the Project Managers to ensure smooth delivery of technical aspects of projects and plans
• Attend meetings with Customers, Account Managers and Sales Executives working as a technical expert
• Work closely and collaboratively with customers to devise effective solutions
• Work closely with customers to understand and capture requirements
• Provide ongoing support for customers post implementation
• Advise customers on product features and roadmaps for Google Workspace (formerly G Suite) and Partner products

Key Skills & Personal Attributes:

• Experience in a customer-facing service desk/helpdesk role
• The ability to analyse and methodically resolve technical problems
• A natural curiosity and experience in applying technology to resolve customer issues
• The ability to convey complex issues to people at all levels of seniority both verbally and in writing
• Enthusiasm and self-assuredness
• Confidence with technology and the Internet

Desirable Skills:

• One year experience in service desk environments.
• Technical expertise with the Google Workspace/G Suite Platform is desirable but not essential as training will be provided.
• Experience in SaaS/IaaS, specifically Google Cloud Technologies