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Service Coordinator - Order Management System OMS (Firenze)

Job Title: Service Coordinator - Order Management System OMS (Firenze)
Contract Type: Permanent
Location: Firenze e provincia, Italia
Industry:
Salary: Negotiable
REF: 1011991_1530109238
Contact Name: Jamila Pompei
Contact Email: Jamila.Pompei@ojassociates.com
Job Published: 5 months ago

Job Description

MIS OMS Service Coordinator supports the business, for the services in scope, ensuring that they operate in efficient way and the implemented solutions are correctly maintained to allow evolutions, improvements, timely corrections and satisfy all the operational business requests. MIS OMS Service Coordinator is accountable for the delivery of the services in scope, he/she acts as the bridge between the business problems and the technology solutions.


Key Accountabilities
- Proposing solutions and approaches that best fit a specific need or proactively proposing improvements belonging to his/her area of expertise
- Providing guidance, instruction, direction and leadership to wide groups for the purpose of achieving a key result or group of aligned results in complex initiatives
- Monitoring results to be achieved motivating the team to "use their knowledge and skills" to achieve those results
- Managing and supervising day to day activities carried out by suppliers and other IT areas on the area of responsibility
- Supporting the review of Supplier and other IT areas proposals on the area of responsibility
- Propose best practices for the optimal coordination of operational activities required to deliver IT services
- Conducting analysis of complex business domains and related business processes or systems
- Assessing the opportunities for service enhancement through the use of technologies and tools
- Analyzing, transforming and ultimately resolving the business problems with the help of technology
- Managing the ongoing service delivery and support ensuring that they meet agreed business requirements
- Working with the other areas of IT to understand and translate business requirements into activities, measures or service components that will ensure that MIS can meet those requirements

The Ideal Candidate

Key Requirements:
- 5 years of experience in Manhattan OMS platform
- Strong relational skills and ability to efficiently manage relations with internal customers, suppliers and business references
- Preferred experience in Fashion/Luxury field
- Preferred ITIL Foundation certification
- Scientific Degree
- Technical skills: Business Analysis, Conceptual Modeling, Process Approach, Project management methodologies
- Technical Knowledge: CRM Platforms (better if Salesforce), Digital communication platform, DB Platforms, Open source technologies