Senior Manager - Customer Experience (Ops/Change)

Job Title: Senior Manager - Customer Experience (Ops/Change)
Contract Type: Permanent
Location: Hong Kong Island, Hong Kong
Salary: HK$60000 - HK$80000 per month
REF: 827382_1524479903
Contact Name: Katrina Ching
Contact Email:
Job Published: 11 months ago

Job Description

Our client is one of the leading life insurance companies with an established presence in Hong Kong. Currently they are looking to hire a Senior Manager to join their Operations team to deliver change within their contact centre operations.

The main responsibilities of the role is to drive the performance management of the Contact Centre, with the ultimate aim to improve customer experience and operational efficiency through process re-engineering. You will be working closely with different business functions to identify, implement and deliver key process improvement projects as well as to establish/refine KPIs for operation teams.

The ideal candidate is someone who has minimum 6-8 years experience in process improvement and change management in the managing contact centres, with strong knowledge in the insurance industry. Cantonese speaking is preferred.

Interested candidates please send your CV to for a confidential discussion.