Senior Exchange/Office 365 Engineer

Job Title: Senior Exchange/Office 365 Engineer
Contract Type: Contract
Location: Berkeley Heights, New Jersey
Salary: US$60 - US$70 per hour
Job list.duration: 3 Months
REF: 1006227_1518623832
Contact Name: Daryl Medlin
Contact Email:
Job Published: 10 months ago

Job Description

This position is for a Sr Exchange/Office 365/Mobile Engineer with 7-10 years' experience working with Exchange and MDM products to manage/support ~3,000 mailboxes/clients

Daily environmental health checks
* Directing, tracking and oversight of day-to-day operations
* Oversight of escalations related to incident management and service requests
* Technical guidance and support of any major business impacting incidents
* Problem management and root cause analysis
* Planning & execution of change management activities
* Adherence to the clients policies, procedures, and technical standards
* Support audit activities when required
* Provide support for project activities as required
* Performs other duties as assigned
* Works under supervision with moderate latitude for the use of initiative and independent judgment.
* Work outside of regular hours may be required
* Strong working knowledge of Exchange 2010/Office 365
o Design/building/implementing/Management
o Upgrades/Patching
o Strong working knowledge of Powershell
o Recommendations for system improvements/automation/optimization
o Server Health
o Transport routing
o DAG knowledge
o Tracing messages
o Strong working knowledge of Public Folders
 Ability to troubleshoot replication
o Exchange 2010/Office 365 Archiving
o Escalation point for L1/L2 /team members
* Strong working knowledge of MDM
o Design/building/implementing
o Uploading wrapped apps
o Strong knowledge in troubleshooting iPhones
o Diagnose mobile issues through appropriate troubleshooting with users and provide accurate resolution; engaging Mobile Service Providers, the company's Messaging Team, or other related teams as necessary
o Assist users to understand, interpret, and follow mobile processes and policies
o Assist with installations and maintenance on the MDM servers
o Provide technical support of mobile devices (iPhone/iPad/Android) for both corporate and BYOD devices
o Provide technical support and maintenance of existing MDM system
o Assist when necessary with user rollout and new device registrations
o Provide L2 escalation support for other IT analysts such as desktop support, VIP support, etc
o Configure and test new MDM features
o Maintain MDM system with health checks, retiring inactive devices, ensure out of compliance devices are reviewed
o Assist in the development of MDM service level agreements and ongoing management of service level compliance
* Working knowledge of Proofpoint Edge protection
* Strong working knowledge of Lync/Skype for Business
o Ability to troubleshoot issues with screen sharing
* Working knowledge of Active Directory 2008/2012 Servers
* Develop and maintain comprehensive documentation
* Participate in Disaster Recovery
o Planning/Testing
* Daily support and technical issue resolution primarily via e-mail and ticketing tools and aggressively manage requests raised through to completion and track response and resolution times
* Create and maintain new and existing baselines, technical drawings
* Assist with developing knowledge base articles for end users as well as IT Support
* Regularly communicate with end users via communications or Knowledge Network articles when improvement or changes take place
* Resolve technology issues in a timely manner and ensure systemic issues identified are escalated and remediated to prevent future occurrences
Qualifications and Education Requirements
* Bachelor's degree in Computer Science, Business, IT or related field or equivalent experience
* MCSE in Exchange a plus
* Strong MDM skill
* Strong working knowledge of Apple products; iPad and iPhone
* 7-10 years' experience in Exchange/Office 365/MDM
* Ideally the candidate should possess:
o A working knowledge of ITIL
o 1 or more relevant certifications
o 10 years or more experience working in an enterprise environment
Desired Skills
* Strong scripting skills of Windows Powershell
* Excellent oral and written communications
* Excellent customer service skills
* Facilitate project work as needed
* Candidate should possess the following abilities:
o Provide functional leadership and influencing positive outcomes
o Establish effective working relationships with staff at all levels, providers, and stakeholders
o Make timely and effective decisions regarding support operations
o Understand and align operations and support strategies according to business needs
o Interpret data and develop effective operating procedures
o Define problems, collect data, establish facts and draw valid conclusions
* Working knowledge of network infrastructure and operations
* Troubleshooting issues by checking Event/System logs in a clustered environment
* Knowledge of handheld devices, iPhone, Androids
* Certifications in Exchange/Office 365/MDM is a plus
* Broad and thorough knowledge and experience with complex scripting of processes in an Exchange/Office 365 environment
* Understanding of Active Directory
* Working knowledge of backup methodologies
* Ability to manage multiple projects of varying complexity
* Experience with Data Center operations
* Prior experience providing production support for highly available services
* Should be well versed in Best Practices for Exchange/Office 365/MDM
* Research and implement new technologies to improve the enterprise infrastructure