Quality Assurance Officer

Job Title: Quality Assurance Officer
Contract Type: Permanent
Location: Greater Manchester, England
Salary: Up to £28000 per annum
REF: 99371_1573214581
Contact Name: Lauren Allison
Contact Email:
Job Published: 7 months ago

Job Description

Quality Assurance Officer within a PE backed Financial Services business

Responsible for monitor calls to ensure they meet Quality Assurance standards based on pre-determined criteria in the Quality Scorecard

To complete accurate assessment forms for each observation and ensure a consistent approach is maintained

Contribute to the creation of the Quality Assurance guidelines

Compilation and recording of Quality Assurance results

Provide feedback to the Risk & Compliance Monitoring Manager on any areas of weakness being identified to assess any knowledge gaps/training requirements business-wide

Responsible for maintaining/ developing knowledge with industry regulation and any changes to FCA/ICO/FOS/ OFCOM/ ASA rules and guidelines

To provide feedback to the Risk & Compliance Monitoring Manager and Monitoring Officers to consider applications where fraud or high-risk activity has been identified

Assisting the Risk & Compliance Monitoring manager to complete ad-hoc quality reviews as required