Job Description

Quality Assurance & Test Manager

London

Company Overview

I am currently working with a leading Insurer who is looking to hire a Quality Assurance & Test Manager based in London. The client is undergoing a significant transformation driven by the new CIO and is creating a new Quality function as a result.

The Quality function will be responsible for delivering a robust, pragmatic range of quality management and quality assurance services covering the full spectrum of IT delivery and management. This includes providing oversight of the system documentation produced and maintained by the IT delivery functions and how it is used to ensure our change and run IT procedures are robust and consistent.

The Quality function will also play a key role in ensuring that the company's obligations are being met / exceeded from a regulatory and an internal / external / 3rd party audit perspective and that this can be easily evidenced.

You will also be responsible for overseeing the Testing function with a Test Manager reporting directly into you.

Your Responsibilities

• Build a new, high profile quality management and assurance function from the ground up.
• Deliver a governance framework, quality standards, measurements and metrics which are appropriate, pragmatic, clearly articulated to drive delivery excellence.
• Implement quality standards including training and ongoing support where necessary.
• Ongoing monitoring, sampling and testing of IT delivery output and outcomes, against the expected quality standards
• Relentless improvement of processes, quality standards, measurements, training, testing and best practice.
• Escalation point for all quality risks/issues/defects, providing remediation strategies, root cause analysis and resolutions in a timely manner with minimal impact.
• The Quality function will also be responsible for delivering Testing Services for all change and will have a Test Manager reporting into the role, therefore the focus of this role is on the Quality elements but must have Testing Service experience
• Leadership and development of the QA & Test team functions and FTEs.
• The Department will rely heavily on outsourced resources to flex with demand and so this role will be required to establish and run the relationship with third party providers for both Quality and testing services as appropriate
• Resource strategy, forecasting and planning for peak programme workloads.
• Produce dashboards and reports on progress and effectiveness of testing and quality
• Manage quality budget; allocating, tracking and reporting spend against budget, ensuring maximum allocation of resource to and representing the Domain for Finance budget/forecasting.

Required Experience

• Knowledge of ISO standards including 9001, 27001, 20000, 38500
• Knowledge of control frameworks ITIL and Cobit.
• IT Audit experience would be advantageous.
• Extensive experience of Agile working, toolset and implementing agile testing on projects.
• Excellent IT, commercial, contract, partner management knowledge and experience, particularly in leading third parties and outsourced services.
• Deep technical understanding of testing, quality assurance and release management gained through experience of leading a test and quality team on a large programme.
• Extensive experience in resource and workload management.
• Experience in budget control.
• Industry awareness to identify improvement opportunities and implement them across the services and processes incorporated within the domain.

Please apply now if you are interested in being considered for this position.