Project Manager

Job Title: Project Manager
Contract Type: Contract
Location: Reading, Berkshire
Salary: Negotiable
Job list.duration: 6 months
REF: 1357_1523886457
Contact Name: Elizabeth Clarke
Contact Email:
Job Published: 11 months ago

Job Description

As the Project Manager, you will implementing ServiceNow to improve the efficiency of service management within the IT operations at a leading insurer.

I am recruiting for an Project Manager with ServiceNow experience, the experience required is as follows:

Essential Experience

  • Strong IT Project Management Experience
  • Financial Services Industry Experience
  • Delivering projects in an IT Service Management domain, ideally with a people and process focus
  • Service Operating Model and Service Process Design
  • Experience of Service Levels definition, design and implementation
  • Solid experience of successfully delivering Service Transition outcomes for organisations working in complex and highly-regulated environments

Highly Desirable Experience

  • ServiceNow Exposure
  • Experience of transitioning production services to new supplier teams - e.g. developing, supporting and maintaining an exit strategy/handover
  • Managing Service Introduction/Service Acceptance.

Essential Qualities

  • Must have strong, well-developed senior stakeholder management experience in a multi-vendor environment
  • Ability to identify and manage internal or external suppliers to ensure successful delivery of products and services required by the business
  • Able to implement an integrated organisational structure, role profiles, culture, performance measures, competencies and skills to enable change


  • Mandatory: Recognised project management certification, e.g., PMP, Prince 2 Practitioner, APMP
  • Very Desirable: ITIL Qualification