IT Service Desk Analyst - 3 Months - Birmingham

Job Title: IT Service Desk Analyst - 3 Months - Birmingham
Contract Type: Contract
Location: Birmingham, West Midlands
Salary: Negotiable
Job list.duration: 3 Months
REF: 54663_1536246468
Contact Name: Helen Bilsborough
Contact Email:
Job Published: 9 months ago

Job Description

Oliver James Associates are working on behalf of a leading Insurer based in Birmingham looking to appoint an IT Service Desk Analyst for a 3-month contract.


  • Provide first and second line support to users on IT
  • Receive and resolve any queries using first line investigation wherever needed
  • Log all incidents and prioritise using IT Service Management (ITSM) tool
  • Perform technical fixes and diagnostics as required by 3rd party providers
  • Update and maintain IT Service Desk documentation as needed

Essential Skills

  • Knowledge of ITIL Service Management principles
  • Attention to detail and strong PC skills
  • Proven experience in a Service Desk environment

This is an urgent assignment with the view to start immediately. Apply online or email an updated CV to