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IT Operations Manager (Problem Management & Service Desk)

Job Title: IT Operations Manager (Problem Management & Service Desk)
Contract Type: Permanent
Location: West Yorkshire, England
Industry:
Salary: £60000 - £65000 per annum
REF: IO836455467_1592988341
Contact Name: Iola Kerns
Contact Email: Iola.Kerns@ojassociates.com
Job Published: 10 days ago

Job Description

IT Operations Manager (Problem Management & Service Desk) - West Yorkshire

We are currently recruiting for an experienced IT Operations Manager with a strong background in service, problem management and setting up service desks for external users/clients.

This is a brand new role in a fast paced services business going through a period of growth.

You will have a strong background in ITIL, and would have previously implemented processes for incidents and service requests and introduced problem management into a business. This business will require you to implement a problem management strategy/process and roll out to another 2 sites in the UK

There is currently a service desk in the business with 4 Service Desk Engineers. This role will be responsible for expanding the service from being internal only to support their external clients. The service desk is to become available to both internal and external clients 24/7, therefore your role will be to professionalise the service desk for 3rd party external use.

The business is currently using Service Desk Plus, and are looking to implement a tool like ServiceNow, Remedy, BMC. Successful candidates must have experience of working with, ideally implementing, one of these tools successfully. Your role will also build and implement a working on call rota.

From a management point of view you will manage 2 teams: A team of Service Desk Engineers which is currently 4 people, and a team of Application Support Engineers of 4 plus a Team Manager.

For a further conversation about this role please apply.