• Overall management of technical operations, including management of a global, diverse team of skilled IT professionals
• Managing effective security measuresto minimise risks to security
• Increasing end user satisfaction levelsby constantly improving the experience across both the desktop and enterprise applications lanmdscape
• Liaising with department heads, system users and other stakeholdersto ensure maximum effectiveness of IT operations and enterprise applications
• Ensuring the company has a suitable disaster recovery policy and adequate contingency plans

Key Relationships

INTERNAL:

• Executive Sponsor(s) - Members of the Global Leadership Team and where relevant, sponsors of application verticals
• Product Owners - Members of staff responsible for supporting requirement definition and backlog prioritisation
• Country Managers - Ensuring the IT estate cross Euromonitor's global offices provides sound user experience
• Stakeholders - As determined by the product
• Finance - Ensuring that operational budgets are agreed and that ongoing forecasting is aligned to Euromonitor's accounting cycles
• Technology Functional Heads - Partnering with peers to ensure resource and support is provided as required to support Product delivery
• Euromonitor Staff - The end users of all IT and security provisioned across the Euromonitor estate

EXTERNAL

Delivery Partners/Vendors - Own the relationship with third party delivery partners and vendors to guarantee product assurance including

Key responsibilities:

• Development of an IT strategy that deals with both the known challenges today but also looks to future opportunities to deploy IT solutions that add value to the business and its stakeholders
• As a key leader within the business, provide oversight for all technical operations, support and service delivery that fulfills the needs of the Euromonitor business.
• With the support of a product management team, own the enterprise applications roadmap for Finance, HR, Sales and Marketing.
• Responsible for all Data Protection activities including the response to customer questionnaires
• Fosters a business-oriented, transparent culture and mindset driven by continual service improvement.
• Builds and maintains relationships with business leaders to develop a clear understanding of organisational needs; ensures cost-effective delivery of IT services to meet those needs, and is able to respond with agility to changing business priorities.
• Participates in the assessment of external and internal technology capabilities with a focus on suitability for integration with the existing enterprise applications and IT operations environment.
• Maintains awareness of new technologies and service management practices, and provides direction on what emerging IT operations technologies and methods should be introduced, integrated and assimilated within the operational IT environment.
• Leads the IT sourcing strategy, and works with procurement and the CFO to provide oversight for vendor and partner relationship management.
• Works closely with the CFO and HR business partners in support of an IT "people strategy" that defines appropriate metrics and aligns with the business and IT strategy.
• Provide relevant metrics to demonstrate the performance of the team and suppliers

Areas of Focus

• Technology service delivery: Oversight of all IT services provided, maintaining 24x7 global resiliency, reliability, recoverability, security and risk management to users across the globe.
• IT Infrastructure: Assess and identify current and emerging technologies and systems that will deliver a systematic approach to improvement in operations and provide a superior return on investment.
• Enterprise Applications: Working with each business vertical to ascertain their needs, build and execute on an appropriate strategy and roadmap
• Automation & Process Excellence: Collaborate with business heads to define opportunities for automation, implementing suitable technology tools (RPA) and process re-engineering initiatives, to drive operational efficiency
• IT Security: Create an appropriate forward-looking global security strategy and implement systems and protocols that continuously protect Euromonitor global data and technology assets.
• Utilising Agile Methodologies: Ensure all IT and Operations team members are well trained on Agile methodologies, and are adept at delivering technology program implementations using Agile tools.
• Collaboration: Adept at managing multiple business stakeholders spread across geographies, and bringing strong leadership capability to lead global teams and partner vendors.
• Embrace a cloud-first culture: Support the Euromonitor hosting strategy, embracing cloud and SaaS providers, as appropriate.