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IT Application Specialist Order Management System OMS - Firenze

Location: Firenze, Firenze e provincia
Salary: Negotiable
Posted: 20 days ago
Contract Type: Permanent
Industry: Digital & Marketing
Contact Name: Jamila Pompei
Contact Email: Jamila.Pompei@ojassociates.com
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IT Application Specialist Order Management System OMS - Firenze

The Order Management System (OMS) Application Specialist will possess a deep knowledge of the Manhattan platform in ecommerce multi regional environments. He/she will participate in a new WW OMS projects to design, configure, train, test and deploy the application as OMS 'Champion'.

Post launch, he/she will become the main expert of the platform, responsible for triaging issues and identifying enhancements.

Key Accountabilities

  • Participate in a new OMS implementation project in a luxurymulti regional environment to design, configure, train, test and deploy the application.
    • Work alongside functional SME's and business stakeholders to maximize the benefits in a fast scaling business and differentiate for luxury services
    • Initial implementation in one major region
    • Work in a highly integrated manner with another transformational project, which will establish the ideal "To Be" blueprint for all regions
  • This resulting expertise - Manhattan applications luxury ecommerce environment - will enable this role to effectively roll out the solution and processes to all e-commerce regions
  • Post launch, responsible for triaging issues and identifying enhancements. Determine whether these can be addressed via set up/processes within the application versus extensions development
  • Reference for future OMS support and enhancements in terms of:
    • Participate to the definition and control of SLA
    • Participate to service performance review
    • Inform Service Manager of any special events requiring extra support effort
    • Collaborate with OMS Service Manager to speed up and communicate critical incidents

Key Requirements

  • University degree in Computer Science, Business Administration, Mathematics, Physics, Engineering or related field
  • Proven working experience in OMS Manhattan platform (5 years) in an e-commerce environment
  • Deep experience in Manhattan Order Management System implementations, and/or ongoing enhancements/management in multi-regional projects. Omni-channel implementation a plus.
  • Deep expertise in the technical implementation and support of Order Management systems for e-commerce: payment processing, order orchestration and warehouse management
  • Reactivity and flexibility in managing real-time changes
  • Proven ability to work on site and remotely within an international team spread over multiple time zones
  • Fluency in English is a must, Italian and French represent a plus although not mandatory
  • Experience in the e-commerce industry and/or a consulting firm is an asset, particularly an in-house retail environment
  • Good experience in handling multi-technology environments

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