• Permanent position
• Local or Expat candidates considered
• Chinese speaking required (Cantonese / Mandarin)

Head of Claims Operations required by global leader in the insurance industry. Excellent opportunity for the right candidate to join in a leadership level role!

Responsibilities:

• Time split between leading the claims operations team and running digital transformation operations projects
• Manage a team of claims professionals (12 direct reports)
• Act as point of contact for largescale / complex clients within the portfolio
• Liaise with clients for claim-related issues and client service
• Oversee ongoing transformation projects (including moving of operations functions overseas)
• Report to SVP Claims Operations

Requirements:

• 10+ years experience within a claims operations
• Strong team leadership ability (managed 10+ ideally)
• Experience of transformation projects (digital / business)
• General Insurance / Insurance Broking / Loss Adjusting backgrounds considered
• Chinese speaking (Mandarin / Cantonese)
• Experienced managing complex / largescale clients

KEYWORDS: Operations Management, Business Transformation, Digital Transformation, IT Transformation, IT Operations, General Insurance, Insurance Brokerage, Risk Management, Loss Adjusting, Insurance Claims, Claims Management, Claims Handling, Client Relations, Client Liaison

Sebastian Christensen
Associate Director
EA Licence: 20C0336
EA Recruiter Number: R1871073