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Forecasting and MI Analyst (12 month FTC)

Job Title: Forecasting and MI Analyst (12 month FTC)
Contract Type: Fixed Term
Location: Leeds, West Yorkshire
Industry:
Salary: £25000 - £30000 per annum
: ASAP
Job list.duration: 1 year
REF: 3476583_1562663665
Contact Name: Katie Williams
Contact Email: Katie.Williams@ojassociates.com
Job Published: 4 months ago

Job Description

I am currently recruiting for a Forecasting and MI Analyst to join an Insurance Client based in Leeds. The role is an initial 12 month FTC with a high likelihood the role will go permanent at the end of the 12 months. The role will focus on re-developing resource planning for the telephony operations of the business and designing the MI capabilities to monitor achievement of customer experience at optimal efficiency.

Key Experience

  • Proven experience in effective resource planning
  • In-depth understanding of manual forecasting methods and formulas
  • Knowledge of contact centre telephony technologies
  • Strong analytical and problem solving skills
  • An excellent communicator able to champion the needs of the customer service team
  • Expert skills in MS Excel for modelling and scenario planning and other reporting tools
  • Deep understanding of the key customer service metrics