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CX Manager - Banking Transformation

Job Title: CX Manager - Banking Transformation
Contract Type: Permanent
Location: Dublin City Centre, Dublin
Industry:
Salary: Negotiable
REF: mdcx_1561634512
Contact Name: Martin Duffy
Contact Email: Martin.Duffy@ojassociates.com
Job Published: 4 months ago

Job Description

Title

Senior CX Design Manager

Company Overview:

Expanding Web agency delivering excellent projects for global clients through innovative solutions meeting customers' needs and desire for digital transformation.

Job summary:

  • Responsible for driving industry leadership in CX reporting to the Senior Customer Design Manager.
  • Responsible for customer journey mapping, customer focused design supporting new and innovative customer solutions.
  • Cooperate in the Design Team to make sure data is collected ad utilised in the best possible to meet customers requirements and improver their experience.
  • Close alignment with the customer validation team to gather insights to support or challenge design assumptions
  • Interact with stakeholders to tackle and solve business design and delivery issues, providing solutions to ensure the highest possible quality of design and delivery.

Ideal candidate:

  • Strong communication and problem-solving skills
  • Experience of Customer journey mapping, insight led design
  • Leadership skills in order to monitor the team and solve eventual issues in a multi-tasking environment