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Customer Service Officer - Up to 25k

Job Title: Customer Service Officer - Up to 25k
Contract Type: Permanent
Location: Hong Kong Island, Hong Kong
Industry:
Salary: HK$17000 - HK$25000 per month
: ASAP
REF: 023852_1523583577
Contact Name: Katrina Ching
Contact Email: Katrina.Ching@ojassociates.com
Job Published: 5 months ago

Job Description

Our client is one of the top leading financial services insurance company in the world. Due to rapid expansion on their customer service team, they are looking to bring on cheerful and talented candidates who have a strong passion for customer experience. This is a great opportunity to work with a fun and cheerful growing team, achieve good work life balance, and with potential for good career progression.

Responsibilities

  • Attend to customer inquiries, requests and complaints in a professional and prompt manner.
  • Taking phone calls from customers and process simple orders.
  • Collect feedback and suggestions from customers and escalate to the next level for continual improvement.
  • Ensure the highest level of customer satisfaction is achieved by delivering excellent customer service.
  • Communicating internally important feedback from customers.
  • Dealing with and responding to high volumes of emails.
  • Handle ad hoc tasks assigned by supervisors from time to time.

Qualifications

  • Bachelors' degree
  • Minimum 2 years related work experience in customer service
  • Good communication skills in both English and Cantonese
  • Cheerful, proactive, positive and with a passion to deliver good customer experience

If you have the desire for a challenging and rewarding career development, with excellent benefits and a cheerful team, please click apply!