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CRM / Call Center - PM/BA

Job Title: CRM / Call Center - PM/BA
Contract Type: Fixed Term
Location: Hong Kong, Hong Kong
Industry:
Salary: Negotiable
REF: 123465_1534768431
Contact Name: Evgeny Volyanik
Contact Email: Evgeny.Volyanik@ojassociates.com
Job Published: 3 months ago

Job Description

A rare opportunity has just become available for Tier 1 Insurance firm. We are looking for a hybrid BA/PM or Senior Consultant who will be assisting Programme Director on multiple projects within Call Center and CRM space. Prior Contact Center, Service Center or CRM experience is a MUST.

We are looking for someone mature who will be able to play an important role of Project Management Advisor to Regional offices playing either role of a Business Analyst or Project Manager or both (depending on the business need). Contact Center, Service Center or CRM project experience is prerequisite.

Your responsibilities will be (but not limited to):

  • Run project workshops;
  • Drive requirement gathering sessions and solution after that;
  • Educate and advise regional offices on Project Management best practices;
  • Lead Business Case preparation;
  • Head Vendor selection and management;
  • Budgeting, resourcing and planning for the project;
  • Manage process re-alignment for Call centre (infrastructure, processes and operations) and CRM (previous Salesforce or Dynamics experience would be an ASSET);
  • To be a trusted Project partner/Advisor for local offices in the Regional office.

It is initially a 6-months contract with good chances for extension and conversion.