Claims Team Leader - First Response

Job Title: Claims Team Leader - First Response
Contract Type: Permanent
Location: Leicester, Leicestershire
Salary: £27000 - £32000 per annum + bonus
REF: 458_1505222555
Contact Name: Sunil Talati
Contact Email:
Job Published: about 1 year ago

Job Description

A leading motor insurer in Leicester is looking to expand their claims management team. You will be responsible for management oversight of 10-15 Motor Claims Handlers (First Notification) and work closely with senior management of technical process improvement and general claims strategy.

Role Responsibilities:

  • Lead of team of 10-15 Motor Claims Handlers and driving claims excellence for first response
  • To ensure that your team achieves all quality and customer outcomes, as agreed with your line manager
  • To embed a coaching and performance management culture within your team, also creating the time, space and confidence for your team to go above and beyond for customers
  • Embed a performance management culture across the claims team
  • Act as a technical referral point for all complex issues
  • Work closely with senior management of customer experience strategy and process improvement

Skills / Experience Required:

  • Experience leading a team of 10+ Claims Handlers, gained at a reputable motor insurer
  • Strong technical claims ability, preferably within the motor field
  • Strong commercial awareness within the insurance industry
  • Experience driving customer performance and excellence
  • Ability to work closely with senior stakeholders
  • Degree educated, preferable
  • CII Cert, preferable

For more information please contact Sunil Talati at Oliver James Associates: 0203 8619158 or