Claims Team Leader

Job Title: Claims Team Leader
Contract Type: Permanent
Location: Basingstoke, Hampshire
Salary: £37000 - £40000 per annum + bonus
REF: 2500_1505141999
Contact Name: Sunil Talati
Contact Email:
Job Published: about 1 year ago

Job Description

Oliver James Associates is working with a leading commercial insurer in the heart of Hampshire. They are currently looking to hire a Claims Team Leader, to lead a team of 10+ Handlers. You will provide key technical leadership and also working closely with the Claims Manager on business strategy. You will manage the claims process from initial notification through to settlement and ensure your team provides the highest level of customer experience. This team will cover Public Liability, Employers Liability and Property Damage claims.

Role Responsibilities:

  • Manage a team of 10+ Claims Handlers, providing technical leadership and setting weekly/monthly objectives
  • Technical referral point for more complex Public Liability, Employers Liability and Property Damage claims
  • To work with internal and external lawyers to ensure cases are settled
  • To ensure team provides an excellent level of customer experience at all times
  • Manage all appraisals and staff training and development
  • General claims strategy, process improvement and contribution towards claims efficiency
  • Regulation management and fraud prevention

Key Skills / Experience Required

  • 3+ year's experience managing a claims team, with a reputable commercial/personal lines insurer
  • Strong knowledge of Public Liability, Employers Liability and/or Property Damage claims
  • Strong commercial awareness within commercial/personal lines insurance
  • Ability to manage key stakeholder relationships
  • CII / Dip CII Qualification preferred

Please feel free to contact Sunil Talati at Oliver James Associates: 0203 8619158 or