Claims Operation Analyst

Job Title: Claims Operation Analyst
Contract Type: Permanent
Location: London, England
Salary: £45000 - £55000 per annum + Additional Benefits
REF: C3004_1588237473
Contact Name: Ben Stallard
Contact Email:
Job Published: 3 months ago

Job Description

Claims Operation Analyst

Claims Operations Analyst will assist managing key business processes and developing appropriate performance measures, MI and reporting to ensure the Claims Department is operating efficiently and effectively.


  • Seek and identify opportunities to improve processes and systems
  • Engage with key stakeholders to obtain feedback on process and system requirements
  • Compile and analyse stakeholder feedback and provide recommendations for change initiatives
  • Support in the implementation and communication of change initiatives
  • Design and implement key performance measures
  • Analyse performance, provide insight on trends and recommendations for continuous improvement
  • Produce board and committee reporting
  • Coordinate MI and reporting, from new and existing internal and external sources
  • Collaborate with Claims and other departments in the design and documentation of MI and reports
  • Support in the management and development of Claims systems and datasets
  • Ensure data quality issues are centrally recorded, resolved and controls

Skills Required:

  • Claims Operations experience essential
  • London Market Insurance experience required
  • Strong data and analytical skills
  • Strong attention to detail
  • High levels of motivation, enthusiasm and drive
  • Effective communicator, demonstrating credibility and appropriate level of expertise.
  • Effective management of customer and stakeholder relationships
  • Effective prioritisation and organisational skills