Business Support Analyst - CONTRACT

Job Title: Business Support Analyst - CONTRACT
Contract Type: Contract
Location: Dublin City Centre, Dublin
Salary: €250 - €300 per day
Job list.duration: 6 months
REF: 3545743_1531413886
Contact Name: Marta Borkowska
Contact Email:
Job Published: 7 months ago

Job Description

Business Support Analyst


  • Provides regional business support for core activities within the Shared Service Center (SSC) for Business Unit and FCS Functions
  • Supports partnership with End-to-End Leads and Performance Management team to identify continuous improvement opportunities and execute upon those opportunities once agreed to with the Global Business Services (GBS) customer council
  • Understands and/or able to learn integration within/across the A2R, P2P and O2C processes to maintain internal controls
  • Supports expansion within the Regional SSC, including documentation, training, and stabilization of transitioned processes
  • Reviews monthly GBS metrics compiled for areas of responsibility, provides analysis of trends, and works with Business Support Manager to recommend remediation plans for areas that are not meeting established service level obligations
  • Supports customer issue escalation processes for GBS inquiries in line with the GBS interaction model
  • Uses critical thinking to perform root cause analysis of escalated issues and ensures appropriate and timely resolution of issues, including coordination with other SSC locations and other FCS functions as necessary
  • Coordinates off cycle payment processing and supports month end reconciliations
  • Executes all assignments in accordance with established Service Level Agreements (SLA's)
  • Identifies and supports improvements in customer communications and internal escalation processes
  • Responsible for AR collections across EMEA & APAC, & aging metrics and dashboard
  • Responsible for the document management & retention across EMEA
  • Supports knowledge management solution development and maintenance for customer service inquiries
  • Encourages Business Support team productivity and raises potential issues to the Business Support Manager
  • Assist Business Support Manager in special projects, including but not limited to strategic initiatives and software implementation


  • 3 to 5 years of Accounting/FS experience, preferably supporting a Customer Relationship Management role
  • Experience working across OTC, and P2P process streams
  • Experience in project & change management preferred
  • Experience with accounting and financial systems, preferably Oracle
  • Experience in process improvement and application systems implementation
  • Knowledge of Microsoft Office suite

Please email your CV to: marta.borkowska @