Business Analyst / Project Manager - CRM

Job Title: Business Analyst / Project Manager - CRM
Contract Type: Permanent
Location: Milano, Milano e provincia
Salary: Negotiable
REF: 1010903_1530022096
Contact Name: Alessandro Motta
Contact Email:
Job Published: 8 months ago

Job Description

The ideal candidate will work within the Distribution & Marketing practice. He/she will support the delivery of Financial Services projects, helping clients to compete in a evolving environment.

The role includes the following activities, to be focused on the expertise areas mentioned above:

  • Excellent Knowledge of architecture multichannel (CRM, Campaign management/ Customer interaction)
  • Knowledge of the main commercial and marketing processes, ideally in the Banking area (sales, marketing, customer service, post sales)
  • Knowledge of the main CRM market packages (Salesforce, Pega, Dynamics) and Campaign (Unica, SAS, Adobe)
  • Project Management, including project evaluations, planning, monitoring, internal and Client reporting
  • Communication to both internal and external stakeholders
  • People development and team building

What Makes The Difference

  • From 2 to 5 years' experience in major Consulting Firms
  • Knowledge of Salesforce, MS Dynamics, SAP CRM, Siebel Oracle
  • Wide professional network and strong Client Relationships
  • Strong deal shaping skills
  • Master's Degree
  • Good knowledge of English